Support Centre

If you’re looking for help with our different online systems, please visit Support Centre – Find all the answers to your question (

You’ll find help relative to:

  • ClubSpark
  • Ratings
  • Match Centre
  • League Manager
  • Stripe (Payment Gateway)



To make your life as a club volunteer easier, and to help grow your club, we can provide access to eLearning modules and resources that have been specifically developed with tennis in mind.

Bounce is a free resource for committee members and volunteers of affiliates. Within the modules you will hear from other clubs on how they navigated their way through establishing their committees, developing strategic plans, and overcoming challenges. You also have access to a variety of downloadable templates to save you time.

The five modules currently available to all club volunteers are:
– Getting to know your committee
– Your Club’s purpose and goals
– Putting your plan into action
– Succession Planning
– Keeping the Tennis Community Safe

Along with the modules there are numerous resources and templates that clubs can edit to suit the needs of their individual club.

To access Bounce and start exploring, please register here.

Additional Club Resources

The following links are available for users that have not registered for Bounce yet. These links provide additional support, development and pathways for all clubs:

Breakdown on each section:

Club Management Policies and Guidelines Volunteers
Marketing and Communications Member Protection Workforce
Fundraising Constitution Volunteer Management
Participation Healthy Club Recruiting Volunteers
Affiliation and membership Risk Management Volunteer Recognition
Systems Behaviour

For additional templates, support and guidance we also recommend the following sites:


If you have any questions about your club please contact us at 1800 PLAY TENNIS or email.


Club Structure Club Management Facilities and Funding Policies and Guidelines Volunteers