Customer Service Operator

Placed: 26 July 2021

Overview

The main responsibilities will include:
* Work under the Customer Service Manager to execute daily operational tasks and checklists.
* Completing the customer service checklist daily and follow the internal processes to the highest standards.
* Ensure the phone, emails and text services are answered professionally and in a timely manner.
* General administration tasks as directed by the Customer Service Manager & Voyager management.
* Point of Sale assistance in the office or on-site at our facilities where required.
* Day-day monitoring of all tennis facilities using our Intennis software management system when on shift to ensure that all sessions attendances, lessons and court hires are accurately recorded.
* Assist in the promotion and sale of all Voyager products through electronic sales techniques whilst on the phone or computer and use of specific marketing tools such as email-marketing, text-marketing and social media.
* Ensuring the Intennis database is accurate and up to date to enable clients to be contacted and marketed with products efficiently.
* Document and track Enquiries, Complaints and Trials each day to improve Voyager processes and to increase class numbers.
* Preparation of weekly & monthly KPI reports for all sites.
* Assist in coverage of different sites shifts when there are staff on annual leave or when Voyager start at new sites.
* Look for ways to improve and make processes more efficient whilst completing your role.

Hours / Remuneration:
Hours will be predominately Monday to Friday with one full day required each weekend (either Saturday or Sunday) – Early AM & weekday evening availability is crucial for this role.

Values, Skills and attributes:
We are looking for a well organised, trust worthy and reliable person with sound customer service and administration skills. A tennis or sporting background is essential for this role as well as having a true passion for sport.

Some of the other key attributes and qualifications that will be required are:
* Valid Working with Children and Police Check.
* Excellent verbal and written communication skills.
* Proficient computer and administration skills & has experience in Word, Excel, PowerPoint, Online booking management software & Customer Relationship Management software.
* First rate customer care and service skills.
* Hard working, flexible and adaptable.
* Excellent time management skills.
* Experience of dealing with online booking management software.
* Thorough and accurate in approach to work.
* Confident in dealing with difficult customer situations in person and on the phone.
* Ability to work well on own and as part of a team.
* Ability to work quickly and calmly under pressure.
* Ability to prioritise and manage own work.
* Ability to deal confidently with enquiries from members, visitors, parents , coaches and staff.
* Shows Initiative and common sense.
* Well organised.
* Excellent personal presentation standards.

Please be aware that only applications from candidates with a right to work in Australia will be considered for this role.

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Coach

Placed: 13 July 2021

Overview

‘Highlands Coaching’ offers a unique opportunity that will look after you and those around you while emphasizing continual learning, flexibility, meeting challenges and a desire for personal and professional development. This is a full time position that will require you as a coach to relate to beautiful Southern Highlands.

The compensation package for the first year includes an annual salary according to the below scale:
* No TA Certification: $49400/$69400
* Junior Development Coach: $59280/$79280
* Club Professional Coach: $62400/$90200
* The coach should expect to grow within the business and increase his/ her remuneration package annually.

Please do not be discouraged by your lack of experience, certification, level of play. We look for enthusiastic individuals looking to contribute to tennis in our community and offer a comprehensive, personalised training that in itself it is a great reason to start a career with us.

MISSION STATEMENT
To positively impact people’s lives through coaching and contribute to their wellbeing, and in the process create the most reputable coaching company in Australia.

VISION
Our vision is to inspire coaches to own their decisions on becoming the best versions of themselves and through their contribution create freedom and a lasting legacy. We strive to provide career opportunities for coaches dedicated to providing service of exceptional quality.

APPLY
Click on the link below to apply: https://www.highlandstennis.com.au/career

I am looking forward to hear from you.

Please be aware that only applications from candidates with a right to work in Australia will be considered for this role.

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Senior Coach

Placed: 6 July 2021

Overview

A great opportunity is available for a very experienced tennis coach with adults and junior programs. Each week there are over 600 adults participating in internal competitions, 300 adults in coaching programs and around 700 kids in coaching programs. Our focus has always been providing a range of programs for adults and children of all ages and standards.

We are looking for an experienced coach who would not only enjoy delivering a professional on court experience, but who also has the ability to organise and grow a range of adult and junior programs.

There is in excess of 30 hours per week available and the opportunity to earn a significant income in a great environment. You will have your valid Working With Children’s Check and the right to work full time in Australia.

Please be aware that only applications from candidates with a right to work in Australia will be considered for this role.

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Performance Coach – VICTORIA

Placed: 6 July 2021

Overview

The ideal coach would have a holistic vision in developing aspiring junior players from Hot Shots through to ITF level. The club is committed to expanding its performance program for players both from Australia and overseas. The appointed coach would have a rounded vision in programming to allow potential junior players to be the best players they can be. This rewarding position will mean the ideal candidate will have worked with or been a high performance junior player and ideally have a high performance playing/coaching background.

The role would include:
* Conducting private and squad lessons with National and Internationally ranked players
* Develop annual training and tournament plans for players
* Collaborating with local, interstate and international academies to to enhance player experiences
* Grow centre exposure through continual development of centre’s programs
* Working with key tennis stakeholders: ITF, Tennis Australia and Tennis Victoria
* Developing Camps and Tours
* Option to be a full time of permanent part time role
* Relocation available for those from interstate

What you will bring to the role:
* Proven experience coaching performance players
* Good knowledge of best practice coaching, both in Australian & Overseas
* Highly effective organisational and communication skills
* Ability to lead a team and create an inclusive environment
* Tennis Australia Club Pro qualification or equivalent with a the commitment to obtain it in 12 months
* You must hold (or be willing to obtain) a current Police Check and Working with Children Check

Benefits:
* Career development with a range of formal education and on the job training opportunities
* Working with a team of passionate coaches
* Onsite world class tennis facility
* Flexible working practice
* All tennis equipment supplied from our sponsorship partners

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Venue Manager – Northern Territory

Placed: 11 June 2021

Overview

We are seeking an enthusiastic coach to join our team, working predominately with the ANZ Hot Shots Program & Social Adult Groups (but will also have ability to work with private lessons, squads etc.). The coach should have strong knowledge and experience working within the Hot Shots Program with kids aged 3-12 years and Beginner & Intermediate Adults. There may also be an option for the coach to be involved with running and delivering of tournaments and competitions if deemed fit.

Coaching Qualities Required:
– Fun & enthusiastic
– Excellent communication skills
– Punctual & Efficient
– Excellent time management
– Excellent rapport with clients

The Darwin International Tennis Centre is based at Marrara in the Northern Territory. Remuneration is based on qualification, experience and add on value. Approx. 20-25 hours per week – with ability to grow with coach’s desire. No Minimum Required.

Must be a Tennis Australia coach member or be able to provide proof of adequate insurance, qualification, working with Children Checks and First Aid certification.

Please be aware that only applications from candidates with a right to work in Australia will be considered for this role.

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Head Tennis Professional

Placed: 21 May 2021

Overview

The position
We are looking for a Head Tennis Professional who will ultimately be accountable for the delivery of all programmes and general management of a Voyager Tennis facility.

Remuneration
Remuneration is based on the amount of support you require and the venues financial performance with a yearly salary range of between $80,000 – $100,000 + superannuation.

Values, Skills and attributes
Please apply for this role if you meet all/most of the below criteria:

1.You are a top-class tennis professional who can deliver all programmes and services to the highest standard with a minimum of 5 years coaching experience (preferably 10 years +)
2.You have strong customer service and sales skills.
3.You are a strong leader with 3-5 years minimum experience in managing and developing a team of coaches.
4.You have highly developed organisational skills and ability to juggle multiple priorities whilst maintaining attention to detail.

To register your interest send your CV and cover letter to [email protected]

Please be aware that only applications from candidates with a right to work in Australia will be considered for this role.

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Assistant Coach

Placed: 21 April 2021

Overview

The successful applicant will receive:
Full Time Contract
TA Coach Membership (pending relevant WWCC & Police Checks)
Ongoing Professional Development including TA Coach Qualification Courses
6 weeks paid holiday a year
Competitive rates of pay based on experience/qualifications

To succeed in this position you must have;
A passion for tennis
An ability to build strong professional relationships with students, parents, club members and the local community
A motivation and drive to be the best coach you can be
Self motivation, creativity and initiative
An ability to work alone as well as part of a team
Be part of a thriving community programme and become an integral part of a strong team that is one of the leading sports deliverers in the area.

Remember, great players don’t always make great coaches, however great personalities who have fun in their job and can communicate at the right level for their students make great coaches. (Pay scale will be based on qualification and experience)

Please be aware that only applications from candidates with a right to work in Australia will be considered for this role.

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Senior Coach

Placed: 21 April 2021

Overview

The successful applicant will receive:
Full Time Contract, including superannuation & holiday pay
Competitive hourly rate plus bonuses based on performance and experience
All uniform and equipment
TA Coach Membership (pending relevant WWCC & Police Checks)
Ongoing Professional Development including TA Coach Qualification Courses

To succeed in this position you must have;
A passion for tennis
An ability to build strong professional relationships with students, parents, club members and the local community
A motivation and drive to be the best coach you can be
Self motivation, creativity and initiative
An ability to work alone as well as part of a team 2 years full-time coaching experience
Be part of a thriving community programme and become an integral part of a strong team that is one of the leading sports deliverers in the area.

Please be aware that only applications from candidates with a right to work in Australia will be considered for this role.

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Assistant Coach

Placed: 6 April 2021

Overview

We are located in Kogarah Bay and Caringbah but also expanding locations around Sydney so feel free to drop us your resume. We are looking for someone energetic and vibrant who loves working with young children (pre-schoolers and primary school aged children).

More about us here www.littletennisaces.com.au.

Please be aware that only applications from candidates with a right to work in Australia will be considered for this role.

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Senior Coach

Placed: 6 January 2021

Overview

The academy operates from 5 venues in Sydney (and 2 locations in Singapore) and coach players of all ages and abilities including over 100 nationally ranked juniors. Please visit voyagertennis.com to find out more about us.

THE POSITION
We are looking for a full-time senior tennis coach who can work across a wide range of programs including high performance for elite players.

HOURS / REMUNERATION
Hours will be predominately Monday to Friday with one full day required each weekend (either Saturday or Sunday)
Remuneration is based on qualifications & experience

VALUES / SKILLS / ATTRIBUTES
We are looking for an ambitious tennis professional who is committed to excellence, has integrity, is fun to be around and is always looking to improve.

TRAINING AND SUPPORT
The Voyager coaching standards are exceptionally high and coach development and training will be provided by some of the best tennis professionals in the industry.

Please apply for this role via email.

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