There has been positive momentum across affiliated metro and regional clubs and local councils in Western Australia after the release of the latest 2026 Tennis West Customer Satisfaction (CSAT) Report.
The highlight was WA overall satisfaction increasing to 7.6 (up +0.6 from 2025), driven by a greater proportion of ‘satisfied’ respondents across both clubs and councils.
The results signal positive momentum in service delivery and relationships between Tennis West and clubs and councils.
The CSAT is a national report that is sent to tennis clubs and councils across all states and territories every year and is designed to measure customer satisfaction and customer experience with Tennis West. Overall, a total of 95 clubs and councils completed the CSAT survey.
Club satisfaction reached 7.9 – the highest score in 8 years – with strong recognition of funding support, operational guidance, staff engagement and relationship and communication. 42% of respondents were extremely satisfied (up from 27% in 2025) and dissatisfied dropping from 26% to 19%.
WA sits on par with the national average and is ahead or on par with other states such as Queensland (7.9), Victoria (7.7) and South Australia (7.7).
Tennis West CEO Olivia Birkett praised the team’s hard work over the past year.
“The team has worked incredibly hard to drive engagement with clubs and councils. The use of the HIT tool to facilitate club conversations and create action plans, as well as the introduction of Local Government Action Plans, has seen our CSAT increase meaningfully.
It is a two-way process and we commend our clubs and councils for investing their time and energy in partnership with Tennis West,” said Olivia.
Latest
WA