An extensive review and update of the Tennis Australia National Policies has recently been completed to ensure the Policies meet all the necessary legislation and sport requirements.<\/p>\n
Please review these new Policies to ensure you fully understand the changes.\u00a0 Please contact Darren Sahb, Tennis SA, should you have any questions.<\/p>\n
Member Protection Policy (MPP)<\/strong><\/p>\n > TA Member Protection Policy 2019<\/a><\/p>\n The major change to the MPP has been the re-working of the complaint management process.\u00a0 This has been amended to reflect best practice and the current operations of the TA integrity team.\u00a0 In summary, complaints are categorised as either \u2018vexatious, baseless or trivial\u2019, \u2018minor\u2019 or \u2018serious\u2019.\u00a0 The complaint management process differs for each complaint type (NB under the previous version of the MPP there was only one complaint management process and it applied to all complaints, regardless of the circumstances and seriousness of the complaint).\u00a0 This new process will provide Tennis Australia (and other ATOs that manage complaints) with more flexibility.\u00a0 It also gives greater clarity to complainants and respondents with respect to their rights and obligations under the MPP.<\/p>\n The tribunal hearing process in the MPP has also been updated.\u00a0 This updated process balances the need to deal with matters expediently, whilst still ensuring all parties are treated fairly and given an opportunity to present their case.<\/p>\n In order to gain a full appreciation of the changes made to the MPP, we encourage you to review\u00a0the full outline of the changes made to the MPP<\/a>.<\/p>\n Disciplinary Policy (DP) <\/strong><\/p>\n >\u00a0TA Disciplinary Policy 2019<\/a><\/p>\n Similar to the MPP, the key change to the DP has been the re-working of the complaint management process and tribunal hearing process.\u00a0 In that regard, the DP is now consistent with the MPP.<\/p>\n We have also clarified the ranking of each Tennis National Policy, in that if there is any inconsistency, the MPP takes precedence over the DP (and both the MPP and DP take precedence over the Social Media Policy).<\/p>\n We have also added new breaches of the DP, including a prohibition on misusing personal information and a failure to provide truthful information as part of the complaint management process.<\/p>\n In order to gain a full appreciation of the changes made to the DP, we encourage you to review\u00a0the full outline of the changes made to the DP.<\/a><\/p>\n