Sustainable management and operations are essential for the long term success of all tennis organisations and venues. Tennis Australia in collaboration with State & Territory Member Associations (referred to collectively as ‘Tennis’) provide both on-the-ground and remote support and guidance for affiliates on all venue sustainability agendas, examples ranging from management modelling and occupancy agreements/lease reviews, to facility developments and asset renewal.
Two resources provided by Tennis that embody key components of venue sustainability are the Operational Health Check and Business Plan Template. By adopting both of these tools as part of the annual planning and review process, organisations are strategically positioned to both optimise performance through outcome focused planning, while demonstrating excellent accountability to internal and external stakeholders (e.g. Committee or board members, Local Council).
Whether an organisation is experiencing a period of growth, constant or decline, evidence-based planning and reporting is without question instrumental to long term viability and central to decision making. Adopting these resources also facilitates alignment with Tennis’ four pillars of successful tennis venues:
- Provide community access to courts
- Offer flexible programs, playing options and scheduling
- Provide fair and equitable pricing options
- Deliver quality community programs
- Engage at all levels and with all sectors of the community
- Provide opportunity for social interaction
- Implement business model and practices to achieve financial sustainability
- Keep well-managed and maintained buildings, grounds and court infrastructure
- Put plans in place for the future
- Deliver and support national programs
- Work with the tennis community to deliver agreed outcomes
- Report regularly and consistently
Operational Health Check
NATIONAL OPERATIONAL BENCHMARKING SURVEY FOR AUSTRALIAN TENNIS FACILITIES
The Operational Health Check (OHC) is Tennis Australia’s national survey of tennis facilities assessing performance in the areas of management, usage and financial sustainability. Tennis Australia, in partnership with University of South Australia (CERM PI®), use the survey data to produce industry benchmarks enabling facilities to annually compare their results against both individual performance and other venues of a similar size (Groups).
Successful operations and business incorporate a level of formalised business planning to provide a transparent assessment of the organisation and outline the annual direction and focus, steered by long term priorities. This proactive – rather than reactive – approach to management ensures the focus remains on identified goals, anticipating and preparing for both opportunities and challenges, saving time in the long run.
Business plans are blueprints outlining current performance of an organisation, where it is heading and a plan of how to get there. Covering the what, where and how, a good plan will identify the organisation’s framework (e.g. people, facilities, services) and achievements to date, link to the strategic vision, mission, goals and objectives, and provide a measurable action plan detailing how these will be attained. If these key areas are covered (what/where/how) you have answered the key questions a business plan should address.
Tennis Australia have developed a Business Planning Template which, used in conjunction with your Operational Health Check Summary Report & Action Plan, covers the key elements of a robust business plan.