As a club it can be confronting dealing with complaints. However, to help ensure this process is handled as smoothly and efficiently as possible we recommend following the steps outlined by Play By the Rules.

As they take you through:

• Complaint handling principles
• Complaint options and steps
• Meeting the parties
• Where to get help

If you have any questions about your club please contact us at 1800 PLAY TENNIS or email.

To provide feedback on Club Support click here.