Book a Court FAQs
What is Book a Court?
Book a Court is an online court booking and payment platform for affiliated tennis clubs. It can connect with pin pad technology that can unlock the gate and turn on the lights when a player enters their unique booking pin.
What are the benefits of Book a Court?
The platform and technology is giving everyone easier access to tennis courts. It’s simple to use for both players and club administrators, meaning more time on court for everyone!
By utilising Book a Court, your venue will able to benefit from:
- Easy for players to access Tennis
- A reduced administration burden for the committee and/or venue operators
- Meet modern player expectations by providing an intuitive online booking experience
- Growth in court hire revenue that can be invested back into your facility
Can our club use Book a Court without installing the pin pad technology?
Book a Court can be used as an online software solution with connected pin pad technology. This may be beneficial for venues that are unlocked or generally supervised during operating hours. The immediate focus for the pilot is for clubs requesting to install the gate access technology. Please register your interest in using the software only and we will be in touch when this becomes available.
Do our members have to book online?
While there is flexibility in configuration, it is highly recommended that all court users are requested to book courts online. Free member bookings are simple to make and ensures the member has reserved their court before attending the venue. If access to the courts is only via a pin, then members will need to book to ensure their pin is valid and opens the gate.
When will the pin open the gate?
A player will receive a pin when competing their booking online. The pin will be valid from 10 minutes prior to the start of their booking time and expire 10 minutes after the end of their booking time. The pin will not open the gate outside of these times.
How do our competition and coaching players gain access?
The platform caters for special booking types for coaching, competition and event periods. The venue administrator would enter these bookings into the system and generate a pin code for the coach or competition administrator. When this pin is entered the gate will unlock and REMAIN unlocked until the end of the booking period. This will enable players and coaching participants to open the gate and enter without the need to enter a pin.
Could a player get locked inside?
The gate lock will have a latch on the inside of the gate which means a person can exit at any time, regardless of whether they have a valid pin or not.
Do we have to use My Tennis?
Book a Court will use membership information recorded in the My Tennis membership system. If your club intends on providing discounted court hire rates to members, then up-to-date memberships will need to be maintained within My Tennis.
Can you cater for our complex court pricing structure?
The software is quite flexible and caters for many scenarios. We suggest you provide your current pricing structure to [email protected] and we can confirm if the software can be configured to cater. This is also an opportunity for your club to review its pricing structure and, perhaps, refine it; the simpler it is for people to understand, then easier it will be to manage.
We have regular bookings for our coach and competitions, how do we manage this?
The club can easily set up recurring bookings and allocate them for coaching or competition.
What if power is lost to the facility?
The equipment supplied includes a back-up battery that can cater for power outages lasting up to 24 hours.
What determines when the lights are switched on?
Upon entry of a valid pin, the access technology will request the lights for the relevant courts to be switched on. A sunset sensor will be set up and configured at the site to ensure that the lights only turn on when there is insufficient daylight.
When will the lights switch off?
The lights will be set to switch off 15 minutes after the booking period ends.
Our lights need a cool down period, will this create issues?
In-built system logic will ensure that the lights do not turn off if there is an upcoming booking due to commence within the next 15 minutes.
What does it cost to manage our court bookings online?
A 3% fee will be applied for all online payments taken. This fee is automatically deducted from total court hire fee paid by the player. For example, if a player pays $20 online, the club will receive $19.40
What does it cost for the integrated gate access technology?
As a guide*, clubs should estimate that installation of the access control system will be $10,000. If light control is also required, the estimated cost should be $13,000.
*Guide only for a standard one access point solution. A definitive quote will be provided following a site survey. Potential additional costs will include labour for electrician to complete connections, gate/fencing modification costs, trenching and laying of communication conduit
Are there any other ongoing costs?
If gate access technology is integrated then there will be ongoing charges for mobile data. Approximately $30 per month and this will be invoiced on annual basis.
How can I find out if we will get funding from Tennis Australia?
Please refer to the National Court Rebate for more information. Successful applications will receive the agreed rebate at the completion of the project.
What criteria will determine the success of our application for funding from Tennis Australia?
In addition to standard requirements and criteria for National Court Rebate funding, applications for gate access technology will include the following:
- Venue must be for general public use (i.e. not a ‘members only’ venue)
- Venue must be willing to manage all memberships and court bookings using Tennis Australia’s online applications (currently My Tennis and Book a Court)
- Commitment to ongoing participation in the Operational Health Check tennis benchmarking survey
Who will install the gate access technology?
Clubs accepted into the pilot will work with Complete Security Solutions on finalising their installation requirements. The process will include completion of an online site survey including sending images of the site. The site survey, along with any follow-up information, will determine the total cost based on the individual site needs and will identify any additional work required prior to the supply and installation of the gate access technology.
Why is the site survey important?
Each site is unique and whilst we anticipate many standard gate access installations, the site survey aims to finalise the following:
- Number of gates that need a pin
- Where the equipment enclosure will be located (generally inside of the clubhouse)
- The best method to provide power from the equipment enclosure
- Existing lighting control and circuits
Our facility does not have a clubhouse, can we still get gate access equipment?
Our installers can provide an external equipment enclosure to cater for outdoor solutions. The main consideration will be the ability to locate power at the site.
What pre-installation work will the club have to undertake?
Exact requirements will not be known until after a site survey and initial quote has been completed. Generally the common tasks will include:
- Installation of a 240v power outlet at the proposed location for the equipment enclosure
- Underground trenching and laying of communication conduit ONLY IF power cannot be run directly from equipment enclosure and along any existing structures i.e. along the top of the fence. Trenching requirements have been very minimal across existing pilots.
What type of gate do we need?
The installers can attach and supply gate modification units to fit most existing gate structures. A suitable solution will be provided following a site survey.